Help centre

Getting started

Getting started

How to set up an account, find things worth buying, and know who you are buying from.

  1. 1

    Sign up

    Email, phone, Google or Facebook. Verify it — unverified accounts cannot check out.

  2. 2

    Find a seller

    Search, reels, or a Square. Every seller shows their verification and order record.

  3. 3

    Pay into escrow

    Your money is held by MarketX. The seller does not get it yet.

  4. 4

    Confirm delivery

    That releases the money. If you never respond, it releases 7 days after shipping.

Create your account

You can browse the feed, reels and seller stores without an account. You need one to buy, follow sellers, or leave a review.

  • 1

    Sign up with your email, phone number, or a linked Google or Facebook account.

  • 2

    Verify your email or phone. Unverified accounts cannot check out.

  • 3

    Add a delivery address. You can add more later and pick one per order.

Finding things

Discover is the catalog. Reels are short videos from sellers and real buyers, which is usually the fastest way to see what an item actually looks like.

Squares group sellers by market or category, so you can shop a physical market or a trade association as a single place.

Checking a seller before you buy

Every seller has a public profile with their verification status, completed order count, and reviews left by buyers who actually bought.

Verified sellers have had their identity and business documents checked by us. A seller with few completed orders is not necessarily a bad seller, but the record behind them is thinner.

Your money is held, not sent

When you pay, the money goes into escrow rather than straight to the seller. It is released once you confirm delivery, or automatically 7 days after the item ships if you never respond.

That window is the point of the platform: if something goes wrong before it closes, the money is still with us.

Still stuck?

Open a ticket and a person will pick it up — usually within 24 hours.