Data Deletion

Delete your MarketX account

In the MarketX app:

1. Open Profile → Settings.
2. Tap Delete my account.
3. Type DELETE MY ACCOUNT, enter your password and confirm.

Can't sign in? Email support@marketx.africa from the email or phone number on your account with the subject "Account deletion request". We delete it within 30 days.

What is deleted

Your profile, name, email, phone number, photo, settings, sessions, posts, comments, stories, followers and saved items.

What is kept, and for how long

Records of orders, payments, refunds and payouts are kept for up to 6 years, as tax, anti-fraud and dispute rules require. A security log noting that the account was deleted is also kept. Nothing else is retained.

Delete some data without deleting your account

You can delete your own posts, comments, stories and products in the app at any time, or email us to remove anything else.

Data from Facebook Login

This page confirms the status of requests to delete the personal data MarketX obtained through Facebook Login (your name, email, and profile picture).

How to request deletion

You can remove MarketX from your Facebook account at any time under Facebook → Settings & privacy → Settings → Apps and Websites, which sends us a deletion request automatically.

You can also request deletion directly by emailing support@marketx.africa with the subject "Data deletion request". We'll confirm once your data has been deleted.