Trust Ratings
How store trust ratings work
A store's rating is built from real money that moved on the MarketX escrow rail — completed orders, confirmed deliveries and resolved disputes. Nothing here is seeded, bought, or self-reported.
Earned, not bought. If a store hasn't done enough protected business yet, we show “not enough data yet” rather than guess. A rating only ever climbs on the strength of real, settled transactions.
At a glance
Two things you'll see
The Store Tier
One overall rank — Tier 1, Tier 2 or Tier 3. The headline.
The dimension bars
A High / Medium / Low reading per category (Commerce, Identity…). The detail.
The headline rank
Store Tiers
Higher is better — Tier 1 is the top. Shown as a small chip on the store's trust profile.
Proven, high-volume, very clean record
100+ protected sales and a dispute rate under 2%.
Established, reliable track record
30+ protected sales and a dispute rate under 4%.
Real track record, still building
Past the 3-sale minimum, but not yet Tier 2.
Not enough data yet
Fewer than 3 protected sales — the store is too new to rate honestly. This means “not proven yet,” never “bad.”
The detail
Dimension bands
Each category shows a band. The bar reflects how strong and well-evidenced it is.
Commerce — the spine of the rating
The category that matters most: built purely from money that moved.
Identity — a real, registered business
More categories — Business History, Community (association / chairman attestation), Financial and Social presence — are part of the framework and roll out in later phases. Commerce and Identity are what the rating computes today.
Definitions
What the numbers mean
Every figure is defined precisely and computed from real records.
- Protected sales
- Orders paid on the escrow rail and completed. Cash or off-platform deals do not count.
- Delivered
- Of those, the ones carrier-scan-confirmed as delivered — not just marked shipped.
- Dispute rate
- Disputes resolved against the seller (buyer refunded) ÷ protected sales, as a %. A dispute the seller wins does not count against them.
- Repeat buyers
- Share of sales from customers who came back.
- Tenure
- Whole years since the store was created (“New store” under a year).
- Rating & reviews
- Average of verified product reviews — each gated on a completed order, one per buyer–seller pair.
Why you can trust it
Hard to fake, by design
The most prominent signals are the ones you can least game.
Volume costs money to fake — sales only count when they are fee-paid, settled escrow transactions.
Followers and hype do not move it — social presence is capped by design — 100k followers never outrank 500 clean orders.
Bad evidence does not disappear — the record is append-only — there is no “recompute until it looks good.”
Reputation must be maintained — recent activity counts for more, so a store cannot coast forever on an old burst of sales.
Vouching stays honest — attestations are revocable — a chairman who vouches carries the revocation trail.
For sellers
How to climb
The rating rewards clean, recent, protected business.
- 1
Do protected business
Every completed escrow order is your strongest evidence. Get past 3 sales to be rated, 10 for Medium commerce, 30 for Tier 2, 50/100 for High/Tier 1.
- 2
Keep your dispute rate down
Under 4% for Tier 2, under 2% for Tier 1. Ship what you describe, on time, and resolve issues before they become buyer-refund disputes.
- 3
Verify identity and register your business
Owner verification plus CAC registration push Identity to High.
- 4
Stay active and get deliveries confirmed
Recent sales weigh more, and carrier-confirmed deliveries count for more than self-marked ones.
Every store has a public ID like MX-PL-04KT, printed on its Trust Card, QR, plaque and parcels — so you can look up the exact same store anywhere you see it.